In order to strengthen SLDA agenda of providing quality services to its stakeholder, we have achieved another feat towards quality assurance. With great pride we would like to inform you that SLDA is now ISO 9001:2008 certified organization, one amongst a few social work organizations in the country who have been credited with this certification!

What is ISO 9001?

International Organization for Standardization ISO 9001 is an international Standard which is widely known and internationally accepted models for a quality system, and the basis of many highly effective quality systems. The Standard can be applied to any size of company or organisation, any industry and any country, for both services and products. The Standard itself consists of a set of requirements. These requirements specify what a company must do, but not how.

How it would benefits SLDA?

A good ISO 9001 system signifies the credibility of SLDA. It is an indication that at the organization there is greater management control, greater clarity about what we do and how, improvements in customer satisfaction, having a 'much better handle' on what we are doing, increased employee satisfaction, reduced rework and frustration, and reduced maintenance effort. For SLDA, the certification helps it to stand apart from many other NGOs across the country.